Cancellation & Refund Policy
We understand that travel plans can change unexpectedly. The following policy applies to direct reservations unless different terms are expressly disclosed and agreed at booking. Reservations through our booking partner or an OTA may have their own disclosed booking conditions, subject to applicable law.
Standard cancellations
- More than 30 days before arrival: 100% refund.
- 15–30 days before arrival: 75% refund.
- 7–14 days before arrival: 50% refund.
- Less than 7 days before arrival: no refund.
Cancellation windows are based on the scheduled arrival date. Please send cancellation requests in writing using your booking reference.
No-shows and early departures
No-shows are subject to forfeiture of the booking payment. Voluntary early departures are not eligible for refunds or credits, except where required by applicable law.
Amendments
Date-change requests must be submitted by email at least 15 days before the original arrival date. Changes depend on availability and seasonal rate differences. Requests made later are treated under the cancellation schedule. No separate amendment fee is stated in this policy; applicable rate differences remain payable.
Unforeseen circumstances
Where the property cancels because it becomes inaccessible due to a natural disaster, government restriction or extreme weather, the property may offer an equivalent future-stay credit. This does not limit any refund or other remedy required by applicable law. External travel disruption and personal circumstances are generally the guest's responsibility.
Refund requests
Send requests in writing from the booking email address. Approved refunds are normally processed within 7–10 business days after confirmation, back to the original payment method where supported. Payment-provider settlement times may vary.
Policy updates
Trail Side Hospitality LLP may revise these website policies from time to time without providing individual advance notice, where permitted by applicable law. Updated versions will be published on this website and will generally apply from their stated effective date or, if none is stated, their publication date. Please review the current policies before using this website, making an enquiry, or placing a new booking. Material changes will not automatically alter confirmed bookings or remove rights and remedies provided by applicable law. Where law requires specific notice or consent, we will provide or obtain it.