Who are we
Welcome to the Rivanta Resort website. We/ US/ RIVANTA RESORT/ TRAIL SIDE HOSPITALITY LLP are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a reservation, or interact with our services.
Information We Collect
We may collect the following types of personal information from you:
Contact Information: Name, email address, phone number, physical address
Booking Information: Reservation dates, number of guests, special requests
Payment Information: Credit card details, billing address (processed securely by our payment provider)
Account Information: Username, password (if you create an account)
Technical Information: IP address, browser type, device information, cookies and analytics data
Preferences: Room or service preferences, dietary requirements
How We Collect Information
We collect information in the following ways:
Directly from you: When you make a reservation, create an account, contact us, or sign up for our newsletter
Automatically: Through cookies and similar technologies as you browse our website
From third parties: Such as travel agencies or booking platforms that you use to make reservations
Why We Collect Your Information
We use your personal information for the following purposes:
To process and manage your reservations and stay
To communicate with you regarding your booking and provide customer support
To improve our website and services
To comply with legal and regulatory requirements
Legal Basis for Processing
We process your personal information based on the following legal grounds:
Contractual necessity: To fulfill your reservation and provide our services
Legitimate interest: To improve our website, prevent fraud, and communicate with you
Consent: Where required by law, for marketing communications and certain cookies
Sharing Your Information
We may share your information with:
Service providers: Such as payment processors, booking platforms, and IT support
Legal and regulatory authorities: When required by law or to protect our rights
Third parties: With your consent, for marketing or promotional purposes
We do not sell your personal information to third parties..
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the Internet is 100% secure.
Your Rights
You have the following rights regarding your personal information:
Access and correction: You may request access to or correction of your information
Deletion: You may request deletion of your information, subject to legal requirements
Objection: You may object to certain uses of your data, such as marketing
Withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise these rights, please contact us using the information below.
Cookies
Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.
Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.
Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children.
Changes to this Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on our website with a revised “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at