Terms & Conditions

Rivanta Resorts and Ojos by the River are brands operated by Trail Side Hospitality LLP. These terms relate to use of this Rivanta website and direct interactions with the resort.

Enquiries and bookings

Sending a WhatsApp enquiry does not itself create a confirmed reservation. Room bookings made through our booking partner are subject to the terms presented during that booking process. Prices, availability, taxes and inclusions must be confirmed before payment.

Website use

Do not misuse this website, submit unlawful content, interfere with its operation or attempt unauthorized access. Site content is supplied for general information and may change.

Guest policies

Guests should review the Guest & Property Policies and Cancellation & Refund Policy before booking.

Applicable law and jurisdiction

Subject to applicable Indian law, including mandatory consumer protection and data protection rights, disputes arising from these Terms shall be subject to the jurisdiction of competent courts at Kolkata, West Bengal, only to the extent those courts otherwise have jurisdiction. This clause does not restrict access to statutory consumer forums, regulators or other mandatory remedies.

Contact

See Grievance & Contact for contact channels. Contact the Rivanta team for assistance with your booking, guest concerns or a request to reach the operating entity.

Policy updates

Trail Side Hospitality LLP may revise these website policies from time to time without providing individual advance notice, where permitted by applicable law. Updated versions will be published on this website and will generally apply from their stated effective date or, if none is stated, their publication date. Please review the current policies before using this website, making an enquiry, or placing a new booking. Material changes will not automatically alter confirmed bookings or remove rights and remedies provided by applicable law. Where law requires specific notice or consent, we will provide or obtain it.